Helen, the receptionist was fantastic all through our trip. As we're a couple of the wait staff but I do think that generally the bar and restaurant staff are lacking a little polish. The choice to use the conference rooms to house the golf groups seems odd to me given the restaurant was quiet most of the time and presumably should have capacity to serve the guests they have rather than the "type of guest".what should have felt like a per actually felt exclusionary. The bar was very expensive. When arriving for breakfast we were greeted with a "room number" rather than a "good morning" which rubbed me up the wrong way and at dinner, when asking for some extra bread I was told "we will have to charge you for it". Gym and Spa staff were very good. Rooms were lovely and we had fantastic views of the 1st tee. Overall, the hotel has everything you might need but for some reason it didn't all quite come together and I put that down to the staff.
Situated in the lush English countryside, close to the border with Wales, Macdonald Hill Valley Hotel, Golf & Spa has both first-class accommodation and outstanding golf, the ideal spot for a UK golf break.
Hill Valley is fortunate to be the home of two excellent championship courses, the Emerald and the Sapphire, which have matured nicely since their inauguration in 1975 and are integral to Hill Valley's reputation as a fantastic golf resort.
Located less than an hour’s drive from Liverpool and Stoke-on-Trent, Hill Valley can be easily accessed by car from most of the UK. The hotel at Hill Valley has recently undergone a £10 million investment programme, now a truly opulent four-star hotel, with the highest level of customer service. Two bars, a pool, a spa and The Borders Restaurant complete this fantastic golf hotel.
